Frequently Asked Questions (FAQs)

General Queries About RRM Usage Tips and Tricks for Efficient Use

General Queries About RRM Usage

1. How do I access RRM offline?

   • You need to sign in initially with an internet connection to sync data. Once done, you can work offline using the Windows or Mac app (Mac coming soon).

2. What can I do offline in RRM?

   • You can create new events, manage races, checkpoints, segments, participants, etc. The only limitation is managing cloud devices, which requires an internet connection.

3. What should I do if my Cloud device shows as "Offline"?

   • Check your internet connection. If the device remains offline, try unbinding and rebinding it to the event.

4. Why do I see discrepancies between the cloud and local data?

   • These discrepancies may be due to delays in synchronization. Ensure you have a stable internet connection and try refreshing the page or restarting the app.

5. How do I manually add a passing?

   • Manual passings can be added from the Checkpoint-Race View or directly when editing a participant. For more details, refer to the relevant help articles.

6. Can I edit the timing data captured by devices?

   • No, captured passings cannot be edited to ensure data consistency. However, they can be deleted or marked as VALIDATED or INVALIDATED by the user.

7. What happens if there is a conflict during synchronization?

   • RRM handles conflicts automatically when reconnecting to the internet, ensuring a seamless experience for the user.

8. How do I generate reports in RRM?

   • You can generate reports by using the export button in each grid view. Reports can be exported as CSV or PDF, based on the current grid information.

9. How are classifications generated in RRM?

   • Classifications are generated dynamically every time they are requested, allowing you to modify passings or other data without affecting previous results.

10. How do I know if my data is fully synchronized?

    • Notifications and related messages will be added in future releases to help users understand the sync status. For now, a stable internet connection and some patience usually ensure synchronization.

Tips and Tricks for Efficient Use

1. Use Event Control View: This view allows you to see all the passings collected for an event in one place. It helps identify discrepancies quickly.

2. Add Manual Passings in Real-Time: If you see a participant crossing a checkpoint, you can manually add a passing with the exact timestamp, ensuring the timing data is accurate.

3. Utilize Data Filters and Grouping: Use filtering and grouping features in grids to organize data effectively. For example, group results by Gender or Age Group to easily view specific classifications.

4. Work Offline When Needed: For remote events or poor internet areas, RRM's offline capability allows you to work without connectivity issues. Make sure to sync before leaving for the event.

5. Track Device Statuses: Use the Event-Devices View to monitor device statuses, ensure that they are active, and troubleshoot issues. This helps to ensure all passings are captured accurately.

6. Export Small Data Sets: If experiencing issues with report generation, export smaller batches of data by using filters to avoid performance problems.

7. Podium Widgets: Soon, podium widgets will be available, making it easier to see the top participants directly in the results view. Keep an eye out for this feature in upcoming releases.

8. Race Control from the Dashboard: Use the dashboard to start/stop devices and checkpoints. This centralized control is efficient during events with multiple timing checkpoints.

9. Segment Time Usage: Segments can be used to measure specific parts of a race. Use them effectively to provide participants with split times and generate more detailed classifications in future releases.

10. Regular Software Updates: Ensure you are always using the latest version of RRM. Updates bring new features, better synchronization, and bug fixes that enhance your experience.