> For the complete documentation index, see [llms.txt](https://help.runonrufus.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.runonrufus.com/rufus-race-manager/troubleshooting-and-support/frequently-asked-questions-faqs.md).

# Frequently Asked Questions (FAQs)

## General Queries About RRM Usage

1. **How do I access RRM offline?**
   * You need to sign in initially with an internet connection to sync data. Once done, you can work offline using the Windows or Mac app (Mac coming soon).
2. **What can I do offline in RRM?**
   * You can create new events, manage races, checkpoints, segments, participants, etc. The only limitation is managing cloud devices, which requires an internet connection.
3. **What should I do if my Cloud device shows as "Offline"?**
   * Check your internet connection. If the device remains offline, try unbinding and rebinding it to the event.
4. **Why do I see discrepancies between the cloud and local data?**
   * These discrepancies may be due to delays in synchronization. Ensure you have a stable internet connection and try refreshing the page or restarting the app.
5. **How do I manually add a passing?**
   * Manual passings can be added from the **Checkpoint-Race View** or directly when editing a participant. For more details, refer to the relevant help articles.
6. **Can I edit the timing data captured by devices?**
   * No, captured passings cannot be edited to ensure data consistency. However, they can be deleted or marked as **VALIDATED** or **INVALIDATED** by the user.
7. **What happens if there is a conflict during synchronization?**
   * RRM handles conflicts automatically when reconnecting to the internet, ensuring a seamless experience for the user.
8. **How do I generate reports in RRM?**
   * You can generate reports by using the export button in each grid view. Reports can be exported as CSV or PDF, based on the current grid information.
9. **How are classifications generated in RRM?**
   * Classifications are generated dynamically every time they are requested, allowing you to modify passings or other data without affecting previous results.
10. **How do I know if my data is fully synchronized?**
    * Notifications and related messages will be added in future releases to help users understand the sync status. For now, a stable internet connection and some patience usually ensure synchronization.

## Tips and Tricks for Efficient Use

1. **Use Event Control View**: This view allows you to see all the passings collected for an event in one place. It helps identify discrepancies quickly.
2. **Add Manual Passings in Real-Time**: If you see a participant crossing a checkpoint, you can manually add a passing with the exact timestamp, ensuring the timing data is accurate.
3. **Utilize Data Filters and Grouping**: Use filtering and grouping features in grids to organize data effectively. For example, group results by **Gender** or **Age Group** to easily view specific classifications.
4. **Work Offline When Needed**: For remote events or poor internet areas, RRM's offline capability allows you to work without connectivity issues. Make sure to sync before leaving for the event.
5. **Track Device Statuses**: Use the **Event-Devices View** to monitor device statuses, ensure that they are active, and troubleshoot issues. This helps to ensure all passings are captured accurately.
6. **Export Small Data Sets**: If experiencing issues with report generation, export smaller batches of data by using filters to avoid performance problems.
7. **Podium Widgets**: Soon, podium widgets will be available, making it easier to see the top participants directly in the results view. Keep an eye out for this feature in upcoming releases.
8. **Race Control from the Dashboard**: Use the dashboard to start/stop devices and checkpoints. This centralized control is efficient during events with multiple timing checkpoints.
9. **Segment Time Usage**: Segments can be used to measure specific parts of a race. Use them effectively to provide participants with split times and generate more detailed classifications in future releases.
10. **Regular Software Updates**: Ensure you are always using the latest version of RRM. Updates bring new features, better synchronization, and bug fixes that enhance your experience.